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Privacy Policy
The Happy Chef, Inc. collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly. Any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. By visiting you are accepting the practices described in this privacy policy.

Information we share with others
Any personal information you provide to us on our web site when you register or update an account, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure web server and our internal systems. The Happy Chef, Inc. shares information about our customers with some of our affiliated companies and trusted service providers that need access to your information to provide operational or other support services. The Happy Chef, Inc. requires these service providers to maintain your information in the strictest confidence. Also we will not sell, rent or share your e-mail address with others for them to send unsolicited email.

In addition, we may also share statistical, demographic and other non-personally identifiable information with Happy Chef business partners to help manage and optimize our internet business and communications. We use the services of a selected marketing company, with which Happy Chef has a relationship, to help us measure the effectiveness of our advertising and how visitors use our site. While these do allow our marketing company to track your visits, the data retrieved cannot be used for any reason without our authorization.

If you are visiting from a location outside of the United States, you will be connected to servers located within the United States. All orders will be accepted and fully processed in and shipped from the United States. All information you provide will be securely maintained in our web server and internal systems located within the United States.

We use cookies to recognize you and your preferences to make shopping easier & provide you with a customized experience. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. The Happy Chef, Inc. places a unique user ID number on your cookie, which allows us to access information that will improve your shopping experience - such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of the web site in order to make improvements & optimize your shopping experience.

Personal information and your order history are only available once you provide the correct password you created. After providing your password, you can edit or delete your personal information at any time through the My Account page.

If you forget your password, you can request that it be e-mailed to your e-mail address. We will not give passwords out over the phone, nor will we e-mail them to a different e-mail address other than the one used to register.

When placing an order, give us your name, address, phone number and e-mail address, along with credit card information. This will create an account so you may place orders more conveniently. We do not store any credit card information.

Catalog requests
We need your name and address in order to mail you a catalog. We also require a phone or e-mail contact in case the address is wrong. To stop receiving catalogs, simply call 800-347-0288.

E-mail newsletters
We need your e-mail address. It will never be sold to anyone and will be shared only with the company who sends our e-mail to help us understand your use of

In order to ship and track merchandise, your name and address are available to such companies like United Parcel Service. In no instances are these business affiliates allowed to use your personal information for any other purpose.

The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than The Happy Chef, Inc.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

The "http" in the web address will be replaced by "https" Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section for the browser window.

Only browsers that use the 128-bit Secure Socket Layer technology are able to order through The Happy Chef, Inc. web site.

While we implement these and other security measures on this site, please note that 100% security is not always possible.

Policy Changes and Questions
The Happy Chef, Inc. may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy on our site and we encourage you to check it periodically. By using our website you consent to the current policy. If you have any questions or concerns regarding our privacy policy, please contact us:

Toll-free: 800-347-0288  Fax: 800- 492-0303


The Happy Chef, Inc. Customer Relations
22 Park Place
Butler, NJ 07405

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Customer service is available 9AM-5:30PM EST, Monday through Friday, at (800) 347-0288.
For calls outside the United States, dial +1-973-492-2525. Or, if you want to send a message online, use our contact form at any time.

Copyright ©2004-2015 The Happy Chef, Inc. All rights reserved.

Happy Chef, CookCool, Chefs Sharp, #SMART, and their respective logos are registered trademarks of The Happy Chef, Inc. and cannot be reproduced for commercial use without expressed permission.

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